Privacy Policy

1. Introduction

MKM Solid Hardwood Flooring Ltd (“we”, “us”, “our”) specialises in hardwood, engineered wood, laminate, LVT installations, sanding, sealing, and sports court line-marking. We handle your personal data responsibly and in accordance with UK GDPR. 

2. Data Controller & Contact Details

MKM Solid Hardwood Flooring Ltd
Unit 39, Armagh Business Centre, Loughall Road, Armagh BT61 7NJ
 07771 564 831 ·  matt@mkmhardwoodflooring.com
Established in 1996, we serve homes, businesses, and sports facilities across Northern Ireland, ROI, and the UK. 

3. Personal Data We Collect

• Enquiry/booking forms: name, email, telephone, site address, service type, optional photos

• Communications: information shared via phone, email, or site visits

• Website analytics: anonymised IP addresses, browser/device info, pages viewed, session duration—collected using essential and performance cookies only; no advertising or profiling cookies used. facebook.com

4. How We Use Your Data

• Provide quotes and deliver flooring installations, restorations, sanding & sealing, and court line-marking services

• Send confirmations, reminders, invoices, and service reports

• Improve our website via anonymised analytics

• Maintain records for legal, insurance, warranty, and VAT compliance

5. Legal Basis for Processing

• Contractual necessity: to fulfil your booked services

• Legitimate interests: to operate and enhance our business and website

• Consent: for follow-up or optional communications

• Legal obligation: for VAT, insurance, and audit record-keeping

6. Data Sharing

We do not sell or rent personal data. We share it only with:

• Service providers (e.g., hosting, email, analytics) under GDPR agreements

• Insurance or regulatory authorities, when legally required

7. Cookies & Tracking

• Essential cookies: for forms and site navigation

• Performance cookies: anonymised analytics only (e.g., Google Analytics)
  We do not use advertising, profiling, or third-party tracking cookies

8. Data Retention

• Enquiry and service records: retained for up to 7 years

• Analytics session data: anonymised logs deleted after 24 months; aggregated metrics retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, erase, restrict, or export your data

• Withdraw consent or object to processing

• Lodge a complaint with the ICO
  Contact us using the above details to exercise these rights

10. Security

We protect your data using SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is infallible, we follow industry best practices.

11. International Transfers

All data is processed and stored within the UK and Northern Ireland—no overseas transfers occur

12. Policy Updates

We may update this policy periodically. The Effective Date at the top reflects the current version. Continued use of our website signifies acceptance of changes.